Terms and Conditions
For all bespoke orders, your date is not confirmed until a non-refundable deposit or the full amount has been paid. If you are paying a deposit, this will be £10 to secure the date, with the final balance due a week before delivery.
For the delivery date, please choose the date that you would like the items delivering, not the day of the event as we cannot guarantee set delivery times. Local deliveries are usually made between 10am-5pm, this may sometime be later on our busier days. We do not currently offer collections.
If you need to change the date of your booking once the deposit/payment has been made, then we will work as close as possible to fit to your new date.
If you decide to cancel your booking, the deposit is non-refundable, however if any additional payments have been made, then these will be refunded to you.
Allergens and Information:
Please note that all our products are baked in a kitchen that handles NUTS, EGGS, MILK, SOYA, GLUTEN and OTHER ALLERGENS, so we cannot guarantee that any of our products have not been exposed to any forms of cross contamination. Therefore, we unfortunately do not cater for any allergies.
If you would like to discuss any allergens with us, please do not hesitate to get in touch - for example, some of the sprinkles that we use contain FISH gelatine, so items like these can be avoided for allergies or vegetarians.
If your item is a gift, or for a party or event please check with the recipient/guests for any allergens prior to payment.
Our list of allergens includes, but is not limited to: MILK, EGGS, SOYA, CELERY, CEREALS CONTAINING GLUTEN (WHEAT, BARLEY AND OATS), SHELLFISH, CRUSTACEANS, MUSTARD, LUPIN, PEANUTS, TREE NUTS (ALMONDS, HAZELNUTS, BRAZIL NUTS), SESAME, SULPHUR DIOXIDE, SULPHATES.
All allergens will be highlighted on our boxes and there is also a full list of ingredients on our website.
We also use oil-based artificial colours to colour some of our brownie pops/buttercream/icing discs. Some of these colours do contain E numbers that may cause adverse effects in children (E102, E104, E110, E122, E124, E129). For more information on these colours, please enquire before booking.
Some of our cakes may contain additional support boards and dowels, you will be informed on delivery of these, please remove before cutting and eating.
If your item is going to a venue and we are not delivering, please make sure they know how to store the items correctly. We cannot be held responsible for any damages once delivery has been made.